Can I change or cancel my order?
Unfortunately, we are unable to cancel, change or update the details of your order. We take pride in our fast delivery which means most orders are packed and dispatched within a short amount of time.
If you would like to cancel your order, please call our customer experience team here and they will do their best!
While we will make every attempt to accommodate your request, if your order has already been packed by our team we may be limited in the further action we can offer. You can, however, return any unwanted items in accordance with our returns policy.READ FULL ARTICLE
What is an oversell?
While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.
If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order.
Our Terms & Conditions do also cover our oversell policy under section 4. Orders, Pricing & Availability - your order may be rejected due to unavailability.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.
If you would like to get your discount code, please get in touch with our Customer Experience Team below and they will provide you with a unique code for your next purchase.READ FULL ARTICLE
The item I ordered has gone on sale?
Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.
Can I place an order over the phone?
Unfortunately, we cannot take orders and payments over the phone.
If you are having difficulty placing an order online, please reach out to us and our customer experience team will assist you with any queries you may have.READ FULL ARTICLE
The item I'm hoping to buy has sold out?
Unfortunately, adding an item to your cart does not guarantee that this product is being held for you, and it can still sell out before you complete your purchase.
If you can not add a size to the cart then, unfortunately, we have sold out of your size.
You can subscribe to our mailing list to be the first to know about upcoming releases and restocks of popular items.
An item in my cart disappeared?
Any item placed in the shopping cart on our website is not reserved or placed on hold and is not confirmed until your order has been
Stock on our website is live and reflects what is available in real time.
Placing an item in your shopping cart doesn't guarantee the purchase of an item. Until you've completed the checkout process another customer may have purchased the item, even if it's in your shopping bag.
To prevent this from happening, it is recommended that you check out as soon as possible.READ FULL ARTICLE
I have received the wrong order?
Sometimes we make mistakes, we apologise if you have not received what you ordered!
Please contact us so we can organise a solution.READ FULL ARTICLE
Can I change the delivery address after I have placed the order?
We take pride in our fast deliveries. As such, orders are packaged and dispatched as soon as you place the order to get them on their way as quickly as possible, therefore the delivery address cannot be changed or cancelled after you click 'place secure order'.READ FULL ARTICLE