How do I create a customer account?
Click on "Log In" at the top of the screen and select the "Create Account" button.
You will be directed to enter the information required to create your customer account.
You may also choose to create an account when you proceed to the checkout. An email address will be required.
Or simply click here!READ FULL ARTICLE
I checked out as a guest?
If you check out as a guest, unfortunately, your order won't be associated with your account if the account was created after your purchase.
You will, however, receive an email with tracking information so you can track the progress of your order anyway.
Next time you place an order, don't forget to sign in first.READ FULL ARTICLE
Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay.
Your account will be debited at the time of order and the transaction will appear on your statement.READ FULL ARTICLE
Are my credit card details and personal information safe?
We take website and credit card security very seriously and always endeavour to provide a secure, safe environment when conducting online transactions.
We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
Yes, we accent Afterpay as payment!
Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight.
Simply choose Afterpay as your payment method at checkout. First-time customers provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have inquiries in regard to payments, declined orders, your Afterpay account, or for further information, find AfterPay's Help Centre here.READ FULL ARTICLE
Yes, we accept Paypal as payment!
Just add items to your cart, checkout as per usual following the on-screen instructions, then select PayPal as the payment method. Follow the on-screen instructions and you will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order.
Once you have done this you need to click on the orange 'Pay Now' button to return to our website. You will not be charged an administration fee for using this service. If the order is successfully created you will be redirected to a 'thank you' page showing your order number and items ordered.
You will then receive two emails, one from PayPal to confirm your payment which you will get straight away and one from us to confirm your order.
Your confirmation email will be sent to you as soon as your payment clears.
For more information head to the PayPal website.
Can I change or cancel my order?
Unfortunately, we are unable to cancel, change or update the details of your order. We take pride in our fast delivery which means most orders are packed and dispatched within a short amount of time.
If you would like to cancel your order, please call our customer experience team here and they will do their best!
While we will make every attempt to accommodate your request, if your order has already been packed by our team we may be limited in the further action we can offer. You can, however, return any unwanted items in accordance with our returns policy.READ FULL ARTICLE
What is an oversell?
While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.
If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order.
Our Terms & Conditions do also cover our oversell policy under section 4. Orders, Pricing & Availability - your order may be rejected due to unavailability.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.
If you would like to get your discount code, please get in touch with our Customer Experience Team below and they will provide you with a unique code for your next purchase.READ FULL ARTICLE
The item I ordered has gone on sale?
Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.
Can I place an order over the phone?
Unfortunately, we cannot take orders and payments over the phone.
If you are having difficulty placing an order online, please reach out to us and our customer experience team will assist you with any queries you may have.READ FULL ARTICLE
The item I'm hoping to buy has sold out?
Unfortunately, adding an item to your cart does not guarantee that this product is being held for you, and it can still sell out before you complete your purchase.
If you can not add a size to the cart then, unfortunately, we have sold out of your size.
You can subscribe to our mailing list to be the first to know about upcoming releases and restocks of popular items.
An item in my cart disappeared?
Any item placed in the shopping cart on our website is not reserved or placed on hold and is not confirmed until your order has been
Stock on our website is live and reflects what is available in real time.
Placing an item in your shopping cart doesn't guarantee the purchase of an item. Until you've completed the checkout process another customer may have purchased the item, even if it's in your shopping bag.
To prevent this from happening, it is recommended that you check out as soon as possible.READ FULL ARTICLE