FREQUENTLY ASKED QUESTIONS
We aim to deliver your order within 3-6 business days almost anywhere in New Zealand.
If your order is placed before 2pm NZDT on a business day (Mon-Fri), it leaves our warehouse the same day! Orders placed after 2pm NZDT or on weekends, it will be dispatched the next business day.
The delivery times below are estimates and can vary depending on your location.
DELIVERY OPTION DELIVERY TIME OVER $120 UNDER $120 New Zealand Metro Areas 3-5 business days FREE $10 New Zealand Rural Areas 4-7 business days FREE $10
We send regular tracking emails to keep you updated throughout your purchase journey.
You will receive an automated notification (via email or SMS) from our delivery partners SEKO within 24 hours of your order being despatched.
Head over to the tracking portal here and pop your order number in (find this in your order confirmation email) to follow your Vans order!
Only received part of your order?
We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.
If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down.
P.S Don’t forget to check your spam!
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Customer Returns Policy
If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions.
RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
Orders must be returned to our online returns warehouse and can only be provided with a full refund. Unfortunately, we cannot facilitate exchanges.
Please allow time for your return to reach our fulfilment centre. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.
Please contact our Customer Service team to organise your return.READ FULL ARTICLE
Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay.
Your account will be debited at the time of order and the transaction will appear on your statement.READ FULL ARTICLE
Can I change or cancel my order?
Unfortunately, we are unable to cancel, change or update the details of your order. We take pride in our fast delivery which means most orders are packed and dispatched within a short amount of time.
If you would like to cancel your order, please call our customer experience team here and they will do their best!
While we will make every attempt to accommodate your request, if your order has already been packed by our team we may be limited in the further action we can offer. You can, however, return any unwanted items in accordance with our returns policy.READ FULL ARTICLE